Refund policy

We strive to ensure the satisfaction of our customers. If you're not completely satisfied with your purchase, we're here to help.

Return Period: You have 30 days from the date of receipt of the product to request a return.

Product Condition: To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

Return Process: Before returning your product, contact us at [info@carboxream.com]. We will provide you with a shipping label or specific return instructions.

Refunds: Once we receive and review your return, we will notify you of the approval or rejection of your refund. If approved, we'll process the refund to the original method of payment within 10 business days.

Sale Products: Only regular priced products can be returned; unfortunately, sale items are non-refundable.

Shipping Costs: The return shipping costs will be borne by us, unless the product has arrived damaged or there has been an error on our part.

Exceptions: Some products may have special return policies or may not be eligible for returns. These will be clearly specified on the product page.