Cancellation policy

Cancellation policy

Some items in our store may be offered as a subscription, a pre-order or a "try before you buy" purchase. This policy sets out how you can change or cancel this type of purchase. If you are a consumer, you also keep the statutory right to withdraw within 14 calendar days on the terms provided by law and by our Refund and Returns Policy, except for made-to-measure products.

Subscriptions
When you buy a subscription, you receive repeat deliveries according to the duration and frequency you choose. Your payment details are stored securely and you are charged for each delivery, unless you choose to pay in advance. Some subscriptions may renew automatically at the end of their term; if you do not wish to renew, you can cancel. You can cancel or change your subscription at any time: your order confirmation emails include links to manage it. See our Refund and Returns Policy for more information on returns and refunds.

Pre-orders
When you place a pre-order, you are buying a product that is out of stock or about to become available, but which is not yet in inventory. We may charge nothing or take a partial deposit at checkout, store your payment method and charge the full or remaining amount at a later date. You can cancel a partially paid pre-order that has not yet been prepared. If the order has already been prepared it cannot be cancelled, but you can request a full or partial refund in accordance with our Refund and Returns Policy.

Try before you buy
When you buy a "try before you buy" item, we authorise your payment method before the order is prepared. You then have a set period to decide whether you want to keep the item. Once that period has passed, if you have not returned it, we charge the full amount to your payment method.

Data controller: Actiu ISP Solutions S.L. (CarboXtrem), tax ID B43912096. Contact: info@carboxtrem.com, +34 679 651 737.